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"Touchbase's global experience in designing, deploying and consulting on contact centers has been invaluable in transforming our new stream of client and people information into intelligent decisions."
Andrew Herring
Toyota Financial Services (TFS) |
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DESIGN Service for Financial Services Company
Toward global consistency: consolidating the North American communication environment
Touchbase's client is a global provider of banking, financial, advisory, investment and funds management services.
Touchbase has been working closely with its client to help it create consistent and centrally manageable national communication environments in both Australia and North America. This is laying the foundation to a consistent global platform to further align with the Financial Services Company's vision for the future and to provide control over how it communicates as an organization.
The ongoing engagement with Touchbase initiated discussion around how the North American communication environment could be improved to further enable the Financial Services Company's strategy of aligning technology to business objectives.
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