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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."
Andrew Herring
Toyota Financial Services (TFS) |
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DELIVER Service for Financial Services Company
Control over communication environment provides clarity for its alignment to strategy
Touchbase's client is a global provider of banking, financial, advisory, investment and funds management services.
Touchbase has been working closely with its client to help it create consistent and centrally manageable national communication environments in both Australia and North America. This is laying the foundation to a consistent global platform to further align with the Financial Services Company's vision for the future and to provide control over how it communicates as an organization.
The previous DESIGN service provided the template for this subsequent DELIVER service. The delivery of the communication environment spanned 19 locations in North America.
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