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"Touchbase's global experience in designing, deploying and consulting on contact centers has been invaluable in transforming our new stream of client and people information into intelligent decisions."
Andrew Herring
Toyota Financial Services (TFS) |
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DELIVER Service for Debt Management Company
Contact center consolidation improves all elements of customer interaction
Touchbase's client is one of Asia Pacific's leading debt management companies. Its strategic aim is to achieve success by quickly solving its customer's financial problems through receivables management, purchasing and contingent collections. It is therefore paramount to the company's business that it can either easily contact its customers or have its customers easily contact its people.
Prior to the DELIVER service the Debt Management Company had worked with Touchbase on a design for the solution. Once a Solution Overview Document had been produced and validated the project had to be implemented within four months so that the Debt Management Company could transition smoothly to its new HQ.
During the DELIVER service the focus was on carrying out the requirements of the design with speed, efficiency and accuracy in order to deliver specific business outcomes.
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