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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience." Andrew Herring Toyota Financial Services (TFS)

NEWS

Touchbase USA awarded Cisco Voice Portal: Advanced Technology Provider - 14 September 2007

DENVER, CO - Cisco has awarded Touchbase the Cisco Voice Portal (CVP) Advanced Technology Provider (ATP). Touchbase USA now holds ATPs in 3 areas in the US - Rich Media, Contact Center and Cisco Voice Portal, which further demonstrates their capability around applications which transform the user and customer experience.

Cisco ATP offerings not only help define the necessary knowledge and skills to bring emerging technologies to market, but also provides a program to support the services required for a particular technology.

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