NEWS

Touchbase plays a central role in Genesys’ annual contact center event - ‘G-Force’ Event in Melbourne - 15 August 2006

MELBOURNE, AUSTRALIA - Touchbase will play a central role in Genesys' annual event, G-Force, to be held at the Crown Casino from the 15th August through to the 17th August.

The theme for G-Force '06 is “Engage your Customer”. This is a great opportunity to showcase Touchbase’ specializations and our approach to the issues in front of a large audience of buyers, analysts, and technology leaders, as well as the some of the most influential thought leaders in the contact center industry.

The event is set to include workshops, technical sessions and presentations by key note speakers including the Vice President for APAC at Genesys and the Technology Strategist for Yahoo! There will also be break-out sessions throughout the Event, where Genesys customers talk through their own personal experiences.

You'll find our stand prominently at G-Force. Come and visit us and we'll explain how our capabilities make a difference when implementing Contact Center applications on top of your proprietary technology. Or join us at one of the following sessions we are hosting at the event:

Breakfast Briefing : Wednesday 16th at 7am

“A deep-dive understanding of the changes and opportunities IP is affording contact centers”

For those who have laboured over business cases, solution designs and customer experience management, we have delegates from the Department of Community Services and Toyota Financial Services who are happy to share their experiences and tell you what it's like delivering and growing Genesys business solutions.


Touchbase Client Case Study : Wednesday 16th, Session 1

“Proactive outbound contact and the customer experience”

MBF, Australia's largest privately owned and managed private health insurer, recently implemented a Genesys Outbound Contact Solution in order to support their customer experience strategy. Michelle Cox – GM for Customer Service and Retention – talks through their experience in planning, justifying and building this element of their contact center and highlights the key lessons learned throughout the process.

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