INTRODUCTION

The Client Engagement Model consists of four services that span the needs, issues and opportunities organizations have in the way that they communicate through technology – between their people and teams and between these and their customers.

The services are used by clients either singularly; to focus on a particular opportunity to better communication for the company or as an entirety; to transform the way a company communicates.

Each service has specialist people within it who are responsible for the success of a project (DISCOVER, DESIGN, DELIVER) or an ongoing service (OPTIMIZE). The Client Engagement Model is delivered by:

	Local Client Teams – exist to manage every aspect of a clients experience on a global basis at a local level. Every team is populated with the necessary talent to undertake Discover, Design, Deliver & Optimize engagements to the clients’ requirements
	Regional Service Hubs – provide specialist technical skill on a global and regional basis to every Client Team providing the required technology depth in our Design, Deliver & Optimize client engagements

The Client Engagement Model offers clients the experience of Touchbase, having worked with over 650 organizations worldwide, with the speed and flexibility that clients have relied on from us for 17 years.