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"A smooth rollout was critical, as we needed to minimize disruption to the business. Our technology has now moved ahead significantly - the change is set to have a marked impact on our productivity, and ensure we retain the role of provider of choice to our market."

Ray Lear
European Data Center Director, DDS

VIDEO CASE STUDIES

Austar Download video
(30MB, 3:25min)
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Naumi Hotel Download video
(15MB, 3:40min)
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Royal Haskoning Download video
(8MB, 2:05min)
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Cbeyond
by Ashish Bisaria
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Cbeyond
by Scott Hunter
View it on YouTube channel

 

CLIENT STORIES

Misys - DELIVER
Consistent communication model comes to Misys HQ in London after success in Manila

 

Global Communications Company - DISCOVER
Contact center opportunities discovered in detail, creating clear path to business outcomes

 

Global Communications Company - OPTIMIZE
Dedicated Touchbase team strengthens existing systems and builds for the future

 

Global Luxury Goods Company - DISCOVER
Revelation as true cost of communication and clear path ahead is discovered

 

Global Manufacturing Company - OPTIMISE
Intelligence throughout communication technology creates optimum environment

 

Global Software Company - DESIGN
Productivity set to rise & costs to fall for one of the world’s leading software firms

 

Global Software Company - DELIVER
New world-wide communication environment speeds product development process

 

Global Technology Company - DESIGN
Blueprint for communication environment defines impact of consolidated worldwide system

 

Global Technology Company - DELIVER
Consolidated communication environment tightens control & boosts productivity worldwide

 

Global Technology Company - OPTIMIZE
Preemptive resolution eradicates potential threats to the communication environment

 

Global Engineering Company - OPTIMIZE
From disparate systems and contracts to fluid communication across the organization

 

Beverage Company - DELIVER
From country to country: consistent communication system unites Beverage Company

 

Broadcast Communications Company - DESIGN
Speed & quality improvements across every communication channel set to improve experience

 

Broadcast Communications Company - DELIVER
Business outcomes delivered as revolutionary five year contact centre delivery continues

 

Debt Management Company - DESIGN
Contact center agent and customer experience set to improve together with efficiency

 

Debt Management Company - DELIVER
Contact center consolidation improves all elements of customer interaction

 

Financial Services Company - DESIGN
Toward global consistency: consolidating the North American communication environment

 

Financial Services Company - DELIVER
Control over communication environment provides clarity for its alignment to strategy

 

Financial Services Company - OPTIMIZE
Improved support across North America through fast, effective incident response & resolution

 

Donovan Data Systems (DDS)
Setting the standard in communication

 

Production Resource Group (PRG)
Strengthening a global network - Entertainment technology provider connects 20 offices with next-generation communication network

 
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